Search EdWorkingPapers

Search for EdWorkingPapers here by author, title, or keywords.

Can Technology Transform Communication between Schools, Teachers, and Parents? Evidence from a Randomized Field Trial

We study the adoption and implementation of a new mobile communication app among a sample of 132 New York City public schools. The app provides a platform for sharing general announcements and news as well as engaging in personalized two-way communication with individual parents. We provide participating schools with free access to the app and randomize schools to receive intensive support (training, guidance, monitoring, and encouragement) for maximizing the efficacy of the app. Although user supports led to higher levels of communication within the app in the treatment year, overall usage remained low and declined in the following year when treatment schools no longer received intensive supports. We find few subsequent effects on perceptions of communication quality or student outcomes. We leverage rich internal user data to explore how take-up and usage patterns varied across staff and school characteristics. These analyses help to identify early adopters and reluctant users, revealing both opportunities and obstacles to engaging parents through new communication technology.

Keywords
Teacher-Parent Communication, Technology, Randomized Control Trial, mobile apps
Education level
Document Object Identifier (DOI)
10.26300/b00q-nf03

EdWorkingPaper suggested citation:

Kraft, Matthew, and Alexander Bolves. (). Can Technology Transform Communication between Schools, Teachers, and Parents? Evidence from a Randomized Field Trial. (EdWorkingPaper: -144). Retrieved from Annenberg Institute at Brown University: https://doi.org/10.26300/b00q-nf03

Machine-readable bibliographic record: RIS, BibTeX